Return & Refund Policy

At Samaksh Candles, every product is carefully prepared and packed. As our candles are handmade, slight variations in colour, fragrance, texture, shape, or finish may occur and are not considered defects.

Damaged, Defective or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery. Please provide your Order Number, clear photographs of the product, and photographs of the packaging for verification.

Returns

Returns will be accepted only after review and approval by Samaksh Candles. Products must be unused and in their original condition and packaging.

Customized & Personalized Orders

Customized, personalized, bulk, or made-to-order products are not eligible for return or refund, except when the product received is damaged, defective, or different from the confirmed order.

Refunds

Once a refund is approved, it will be processed to the original payment method. The time taken for the amount to reflect may depend on the bank or payment provider.

Order Cancellation

Cancellation requests should be made before the order enters production or is dispatched. Once a customized order has entered production or an order has been dispatched, cancellation may not be possible.

Contact Us

For return, replacement, cancellation, or refund assistance, contact us at Samaksh.Candles@gmail.com with your order details.

Samaksh Candles — Light Up Your Moments